Shipping Policy

At Himalayan Herbals, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our processes and terms.

Shipping Destinations

We currently ship across India. International shipping will be available soon. Stay tuned for updates!

Shipping Charges

  • Standard Shipping: Free for orders above ₹500.
  • For orders below ₹500, a nominal shipping fee of ₹50 will be applied.
  • Additional charges may apply for express delivery or remote locations, which will be communicated during checkout.

Order Processing Time

  • Orders are processed and dispatched within 1-3 business days from the date of order placement.
  • Orders placed after 5 PM or on public holidays will be processed on the next working day.

Delivery Time

  • Metro Cities: 3-5 business days
  • Non-Metro Cities and Remote Locations: 5-10 business days

Please note: Delivery timelines are subject to change due to external factors like weather conditions, strikes, or unforeseen delays.

Order Tracking

Once your order is dispatched, a tracking link and details will be sent to your registered email or phone. You can monitor your package's status using the tracking number provided.

Undeliverable Packages

In cases where a package is returned due to:

  • Incorrect or incomplete address
  • Unreachable contact information
  • Refusal to accept delivery

We will notify you to confirm the delivery address. Reshipping charges may apply.

Shipping Partner

We partner with reliable courier services to ensure safe and timely delivery.

Damaged or Lost Packages

While we take utmost care in packaging, if your order arrives damaged or is lost in transit:

  • Damaged Orders: Notify us within 48 hours of delivery with images of the damaged product and packaging.
  • Lost Packages: Contact us if you haven’t received your order within the estimated delivery time.

We will investigate and resolve the issue promptly.

Changes to Shipping Address

You may update your shipping address before the order is dispatched by contacting us at support@thehimalayanherbals.com 

Questions or Concerns

For further assistance with shipping-related queries, feel free to reach out: Email: support@thehimalayanherbals.com

We aim to make your shopping experience with Himalayan Herbals smooth and hassle-free. Thank you for choosing us for your herbal needs!

Last Updated: 28-11-2024