Return & Replacement Policy

At The Himalayan Herbals, customer satisfaction is our priority. We strive to deliver high-quality products crafted with natural, authentic ingredients. However, due to the nature of our products, certain conditions apply to our return and replacement policy to ensure the best experience for all customers.

Returns Policy: What You Need to Know

Once Opened and Mixed, Products Cannot Be Returned or Replaced:

The Herbal Hair Care Combo involves mixing the oils and herbal ingredients, creating a custom formulation. For health and safety reasons, we are unable to accept returns once the bottles are mixed

Returns Eligibility

  • To qualify for a return, the entire combo (herbs and oil bottles) must be unused, unopened, and in its original brand packaging.
  • All accessories, including the herbal mix bottle and oil bottles, should be intact and undamaged.
Non-Eligible Returns:
    • Products that have been opened, used, or mixed together are not eligible for return or replacement.

    Replacement Policy: Damaged or Defective Products

    • If the product you receive is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
    • Email our support team at [ ] with your order details and photos of the issue. We will arrange for a replacement or refund after verifying the issue.
    • In case of any discrepancies, the product must remain in its original packaging, and you may be asked to return the defective item.
    Refund Process for Approved Returns
    • If your return request is approved, refunds will be processed to the original payment method within 5-7 working days.

    • For cash-on-delivery (COD) orders, refunds will be processed through bank transfer or store credits, based on your preference.

      How to Initiate a Return Request

      1. Ensure the product is unused and in original packaging.
      2. Contact our support team at [ ] within 48 hours of delivery.
      3. Provide your order number, photos (if applicable), and reason for return.
      4. Once approved, we will share the return shipping details.

      Note: Customers are responsible for return shipping costs unless the product was received damaged or defective.

      Need Help?

      If you have any questions or concerns about your order, feel free to contact us at support@thehimalayanherbals.com. Our team will be happy to assist you.